Accessible for all riders.
Riders with disabilities.
We are focused on designing and delivering experiences that meet the needs of all riders, at every step of their
journey — from booking a ride, to using the app, to accessing their vehicle.
Via’s rental partners offer a mixed fleet of vehicles that can accommodate wheelchairs, ramps,
and other needs. Additionally, our technology enables riders to select their accessibility
preferences, and will automatically match them with the right vehicle.
Rider applications powered by Via are built with high contrast colors to improve legibility and
strain for the colorblind.
Via’s technology can help partners provide door-to-door pickups and dropoffs for those riders with
limited mobility. We can also customize concessions for seniors or those traveling with personal
We communicate with riders through a variety of channels — phone, SMS, in-app notifications, and
— making sure everyone can stay updated on their trips, pickups, and dropoffs.
When pre-scheduling a ride, riders can submit detailed notes for drivers, helping make pickups
dropoffs smoother and more comfortable for those with special needs.
To support blind or low-vision riders, our rider applications support VoiceOver for iOS and
Riders who prefer cash.
Via can provide a range of payment options including setting up a fully cashless service to accommodate riders
who don’t have credit or debit cards.
With Via’s technology, partners can offer different payment methods — cash, tickets, vouchers, local
transit cards, and more — that allow for riders who prefer cash to have equal access to transportation.
Riders are able to explore the app, check trips, and view prices without having to provide their billing
Riders with limited access to technology.
With or without a smartphone, we want to ensure that riders are able to book and ride with ease. With Via’s
technology, booking rides is possible through a variety of options, making it a seamless and accessible
experience for those who would rather call, are not tech savvy, or don’t have access to technology.
Riders can quickly and easily book a ride by phone — our staff is standing by and always ready to help.
Riders can book and track their ride through a web browser without downloading an app, or through a WebView
link sent through SMS when rides are requested by a third party.
In some services, we offer booking kiosks that are equipped with tablets, allowing riders to punch in their
information and book a ride.
Our rider applications support 20+ languages, allowing for riders to book rides in their preferred language.
Accessible for all drivers.
With Via’s technology, riders are not the only ones who can benefit from accessibility capabilities. Our driver
application is equipped to enable drivers with visual and hearing difficulties with a whole set of features that
allow them access to drive and earn on our platform.
Drivers can choose to hear turn-by-turn instructions to navigate to their pickups and dropoffs while
keeping their eyes on the road.
The driver application is available in dark mode to reduce strain on the eyes and improve
Our app is built with large and high-contrast text and easy to read buttons to help make sure drivers
don’t strain to use the app.
Language is not a barrier. Our app is available in more than 20 languages, giving earning
opportunities to drivers around the world.
We offer live support for drivers in the app or by phone.
Via strives to comply with the highest standards of accessibility for all of its websites and digital
applications. The features included on this page describe a broad range of capabilities that Via offers its
various partners. Availability of specific features may vary within each digital application and website that
uses the Via technology or is connected to the Via brand.