Making transportation accessible to all.

At Via, we are reimagining how the world moves. A big part of that vision means ensuring our products can be used by everyone — including individuals with disabilities, riders who prefer cash, and those who don’t have access to technology — so that they can easily get to where they need to go.

Our engineers and designers work hard to make our services inclusive and accessible for all. Take a look at some of the accessibility features we’ve enabled for riders and drivers in the 100+ global communities where our technology is in use.

Accessible for all riders.

Riders with disabilities.

We are focused on designing and delivering experiences that meet the needs of all riders, at every step of their journey — from booking a ride, to using the app, to accessing their vehicle.

Accessible vehicles

Via’s rental partners offer a mixed fleet of vehicles that can accommodate wheelchairs, ramps, lifts, and other needs. Additionally, our technology enables riders to select their accessibility preferences, and will automatically match them with the right vehicle.

Accessibile vehicles

Color contrast

Rider applications powered by Via are built with high contrast colors to improve legibility and reduce eye strain for the colorblind.

Color contrast

Customized service

Via’s technology can help partners provide door-to-door pickups and dropoffs for those riders with limited mobility. We can also customize concessions for seniors or those traveling with personal care assistants.

Customized service


We communicate with riders through a variety of channels — phone, SMS, in-app notifications, and chat — making sure everyone can stay updated on their trips, pickups, and dropoffs.


Rider notes

When pre-scheduling a ride, riders can submit detailed notes for drivers, helping make pickups and dropoffs smoother and more comfortable for those with special needs.

Rider notes

Screen reader

To support blind or low-vision riders, our rider applications support VoiceOver for iOS and TalkBack for Android.

Play and listen

Riders who prefer cash.

Via can provide a range of payment options including setting up a fully cashless service to accommodate riders who don’t have credit or debit cards.

Cash payments

With Via’s technology, partners can offer different payment methods — cash, tickets, vouchers, local transit cards, and more — that allow for riders who prefer cash to have equal access to transportation.

Price transparency

Riders are able to explore the app, check trips, and view prices without having to provide their billing information first.

Riders with limited access to technology.

With or without a smartphone, we want to ensure that riders are able to book and ride with ease. With Via’s technology, booking rides is possible through a variety of options, making it a seamless and accessible experience for those who would rather call, are not tech savvy, or don’t have access to technology.


Phone bookings

Riders can quickly and easily book a ride by phone — our staff is standing by and always ready to help.


Web bookings

Riders can book and track their ride through a web browser without downloading an app, or through a WebView link sent through SMS when rides are requested by a third party.


Booking kiosks

In some services, we offer booking kiosks that are equipped with tablets, allowing riders to punch in their information and book a ride.


Our rider applications support 20+ languages, allowing for riders to book rides in their preferred language.

Accessible for all drivers.

With Via’s technology, riders are not the only ones who can benefit from accessibility capabilities. Our driver application is equipped to enable drivers with visual and hearing difficulties with a whole set of features that allow them access to drive and earn on our platform.

Spoken instructions

Drivers can choose to hear turn-by-turn instructions to navigate to their pickups and dropoffs while keeping their eyes on the road.

Spoken instructions

Dark mode

The driver application is available in dark mode to reduce strain on the eyes and improve readability.

Dark mode


Our app is built with large and high-contrast text and easy to read buttons to help make sure drivers don’t strain to use the app.



Language is not a barrier. Our app is available in more than 20 languages, giving earning opportunities to drivers around the world.


Phone support

We offer live support for drivers in the app or by phone.

Phone support

Via strives to comply with the highest standards of accessibility for all of its websites and digital applications. The features included on this page describe a broad range of capabilities that Via offers its various partners. Availability of specific features may vary within each digital application and website that uses the Via technology or is connected to the Via brand.